Shipment Policy

Effective Date: January 3, 2025

At Megahatoo, we are committed to ensuring that your order arrives promptly and in perfect condition. Our Shipment Policy outlines the terms and conditions for shipping, delivery times, and fees associated with shipping your order. By placing an order with us, you agree to the following shipping terms.

1. Shipping Methods

We offer a variety of shipping methods to accommodate your needs. Available shipping options will be displayed during the checkout process and may include:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Express Shipping: Estimated delivery within 1 business day for urgent orders.

Please note that shipping times are estimates and may vary depending on your location and the carrier’s availability.

2. Shipping Fees

Shipping fees are calculated based on the weight and size of your order, as well as the shipping method selected. The total shipping cost will be displayed during the checkout process before you finalize your purchase.

  • Free Shipping: We may offer free shipping promotions on certain orders or for orders over a specific value. These promotions will be clearly indicated at the time of purchase.

3. Processing Time

Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day. Please allow up to 2 business days for order processing before shipping. If there are any delays in processing or fulfillment, we will notify you via email.

4. Delivery Times

Delivery times vary based on the shipping method and the destination. Once your order has shipped, you will receive a tracking number to monitor the status of your shipment.

  • Domestic Shipping: Estimated delivery times vary from 3 to 7 business days, depending on the shipping method and destination.
  • International Shipping: Delivery times for international orders may vary from 7 to 21 business days, depending on your location and customs processing.

Please note that shipping delays may occur during busy periods or due to unforeseen circumstances, such as inclement weather, customs delays, or carrier issues. We appreciate your understanding.

5. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress through the carrier’s tracking system.

6. Shipping Restrictions

At this time, we ship to the United States and internationally. Some locations may have shipping restrictions, including specific countries or regions. If we are unable to ship to your location, we will notify you and offer alternative solutions or issue a refund.

  • International Orders: Customers are responsible for any customs duties, taxes, or fees that may be charged upon arrival in the destination country. These charges are not included in the price of your order at checkout.

7. Delivery Address

Please ensure that your delivery address is accurate and complete. Megahatoo is not responsible for delays or misdeliveries caused by incorrect or incomplete addresses provided at checkout. If you need to update your shipping address after placing an order, please contact us immediately, and we will do our best to accommodate the change before the order is shipped.

8. Lost or Damaged Shipments

While we take great care in packaging and shipping your order, Megahatoo is not responsible for any lost, damaged, or stolen items once the package is in the hands of the carrier. If you experience issues with delivery or your order is damaged, please contact the carrier directly using the tracking information provided. For damaged items, you may also contact us at info@megahatoo.com, and we will assist you in filing a claim with the carrier.

9. Signature Requirements

For high-value or fragile items, we may require a signature upon delivery to ensure the safe receipt of your order. If this is the case, we will inform you during the checkout process.

10. Customer Responsibility

It is the customer’s responsibility to track and receive the order. If an order is returned to us due to failure to deliver, incorrect address, or refusal by the recipient, the customer will be responsible for any additional shipping fees to re-ship the item.

11. Contact Us

If you have any questions regarding shipping, delivery times, or your order, please feel free to contact us:

Thank you for choosing Megahatoo. We are committed to delivering your products safely and efficiently!